Shipping Policy

1. Order Processing

Once your order has been successfully placed and payment has been confirmed, our team will begin processing it.

Orders are normally processed during business days. Processing times may vary depending on product availability, order verification, weekends, and public holidays.

2. Shipping Within Australia

GoodMed Australia ships orders to eligible delivery addresses across Australia. Delivery availability may vary for certain remote or restricted locations.

Customers should ensure that their shipping address, contact number, and other delivery information are entered correctly at checkout.

3. Shipping Charges

Any applicable shipping charges will be displayed during the checkout process before you complete your purchase.

Shipping costs may depend on the delivery location, parcel size, and shipping method available for the order.

4. Estimated Delivery Time

Delivery times can vary depending on your location and the courier service used.

Estimated delivery timeframes are provided for guidance only and may be affected by:

• Weekends and public holidays
• Courier delays
• Incorrect address information
• Severe weather conditions
• High-volume periods
• Circumstances outside our control

5. Order Tracking

When tracking is available, tracking details may be provided after your order has been dispatched.

Please allow some time for the courier’s tracking system to update after dispatch.

6. Incorrect Delivery Information

Customers are responsible for providing accurate delivery information when placing an order.

GoodMed Australia cannot be responsible for delays or failed deliveries resulting from an incorrect or incomplete address supplied by the customer. If a parcel is returned because of incorrect delivery information, additional delivery charges may apply for reshipping.

7. Delayed or Missing Orders

If your order has not arrived within the expected delivery period, please contact our customer support team with your order number and delivery details.

We will assist with checking the status of your shipment and, where appropriate, liaise with the delivery provider.

8. Damaged Packages

If your package arrives damaged, please contact GoodMed Australia promptly after delivery. Where requested, provide photographs of the package and its contents so that the issue can be reviewed.

9. Delivery Requirements

Certain products may be subject to specific delivery, identification, prescription, or other legal requirements. Orders will be handled in accordance with applicable requirements and our product-specific policies.

10. Changes to This Policy

GoodMed Australia may update this Shipping Policy when necessary to reflect changes to our shipping services or operational procedures. The updated policy will be published on this page with the revised date.

11. Contact GoodMed Australia

For questions regarding shipping, delivery times, tracking, or an existing order, please contact GoodMed Australia Customer Support through the contact information available on our website.