Return & Exchanges

At GoodMed Australia, we aim to ensure that every order is processed accurately and delivered in suitable condition. Due to the nature of healthcare and pharmaceutical products, returns and exchanges may be subject to specific conditions.

1. Eligibility for Returns

A return request may be considered when:

The wrong product was supplied.
The order arrived damaged.
The product received does not match the order.
There is an issue with the product that should be reported to us for review.

For safety and hygiene reasons, opened or used medicines may not be eligible for return or exchange.

2. Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact GoodMed Australia as soon as possible.

Please provide your order number, details of the issue, and photographs of the packaging or product where appropriate. Our team will review the request and advise you of the next steps.

3. Exchanges

Where an exchange is appropriate, GoodMed Australia will provide instructions for returning the affected item.

An exchange is subject to product availability and applicable requirements.

4. Change-of-Mind Returns

Because medicines and healthcare products may be subject to safety and storage requirements, change-of-mind returns may not be accepted, particularly where the product has been opened, used, or dispatched in accordance with the order.

5. Refunds

If a refund is approved, it will generally be processed using the original payment method where practical.

The time required for the refund to appear in your account may depend on your payment provider or financial institution.

6. Products That Cannot Be Returned

Returns may not be accepted for products that have been:

Opened or used
Damaged after delivery due to improper handling
Stored incorrectly after delivery
Returned without prior approval
Returned without the required packaging or product information

7. Incorrect Address

Customers are responsible for providing accurate delivery information. Orders returned because an incorrect or incomplete address was supplied may be subject to additional shipping costs.

8. Contact Us

To request a return or exchange, contact GoodMed Australia Customer Support with your order number and details of the issue.

Our team will review your request and provide further instructions.

9. Policy Updates

GoodMed Australia may update this Return & Exchange Policy when necessary. Any revised version will be published on this page with the updated date.